TRACK 1

10:00 - 10:20

How Salsa Jeans improved website conversions using Contentsquare Experience Analytics tool

Luis Pacheco
E-Commerce & UX at Salsa Jeans

TRACK 2

10:00 - 10:20

Make an impact: the CX Trends 2021 to become a Champion in Customer Service

Albert Martorell
Sales Territory Manager Iberia

10:20 - 10:40

Staying Alive, têm os BeeGees a fórmula do êxito para o 2021?

Angelo da Silva
VP Sales

10:20 - 10:40

Collaborative commerce: novas formas de fazer comércio eletrónico

Daniela Jurado
Western Europe General Manager

10:40 - 11:00

Qual o custo de ignorar o processo de check-out?

João Ferrão
Head of Sales Portugal

10:40 - 11:00

How the Cookie crumbled - Preparing for a time without Cookies

Carmen San Emeterio
Regional Director Spain and Portugal

11:00 - 11:20

The new power of Consumers: how brands should reinvent themselves

Pascal Lannoo
Chief Marketing Officer

11:00 - 11:20

How to better connect with your consumers in real (uncertain) time?

Iñaki Bigatà Fages
Sales Executive

11:20 - 11:40

Navigating PSD2 compliance to drive conversion

Ivo do Amaral de Almeida
Senior Commercial Manager

11:20 - 11:40

The great leap of e-Commerce. Posicionamento CTT

Alberto Pimenta
Head of E-Commerce

11:40 - 12:00

Commerce Everywhere

Lara Marques
Customer Experience Account Executive

11:40 - 12:00

O Mundo é Omnichannel

Juan Vásquez
Regional Director Iberia

12:00 - 12:20

Leading the Digital experience

Rui Fonseca
Business Development Director, Portugal

12:00 - 12:20

O Regulamento Serviços Digitais – panorâmica das novas regras para o e-commerce

Gonçalo Machado Borges
Sócio

12:20 - 12:40

How a superior experience of Digital e2e financing can help to maximize the ticket size and increasing conversion rate

Miguel Mendes
Product, Client and Transformation Director

12:20 - 12:40

Customer Intelligence 360 - Customer Data Platform and beyond

Sofia Junqueiro
Customer Advisory Customer Intelligence Unit

João Canosa
Account Executive

12:40 - 13:00

How and why a major e-retailer launched its marketplace? The story of a collaboration between La Redoute & MANGOPAY.

Joana Mosa
Sales Executive Portugal

Nicolas Fournié
Country Manager Iberia

Vincent Cotte
Director Marketplace, Business Development & Outlet

12:40 - 13:00

LESS NOS PAGAMENTOS “3x 4x Oney a acelerar o e-commerce em Portugal”

Célia Horta-Nova
3x 4x Oney Business Line Manager

13:00 - 13:10

Quality data for business decision making

Oriol Barras
Country Manager Portugal

13:00 - 13:10

E-commerce: Ponte para Internacionalização

João Zorrinho
Key Account Manager