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DAY 1 | APRIL 14th 

09:30 | Welcome Session


09:40 - 09:50

Sessão de Boas Vindas (PT)


09:50 - 10:00

Opening Session (EN)

 

TRACK 1

 

10:00 - 10:20

How Salsa Jeans improved website conversions using Contentsquare Experience Analytics tool

Luis Pacheco
E-Commerce & UX at Salsa Jeans

 

TRACK 2

 

10:00 - 10:20

Make an impact: the CX Trends 2021 to become a Champion in Customer Service

 

Albert Martorell
Sales Territory Manager Iberia

10:20 - 10:40

Staying Alive, têm os BeeGees a fórmula do êxito para o 2021?

Angelo da Silva
VP Sales

10:20 - 10:40

Collaborative commerce: novas formas de fazer comércio eletrónico

Daniela Jurado
Western Europe General Manager

10:40 - 11:00

Qual o custo de ignorar o processo de check-out?

João Ferrão
Head of Sales Portugal

10:40 - 11:00

How the Cookie crumbled - Preparing for a time without Cookies

Carmen San Emeterio
Regional Director Spain and Portugal

11:00 - 11:20

The new power of Consumers: how brands should reinvent themselves

Pascal Lannoo
Chief Marketing Officer

11:00 - 11:20

How to better connect with your consumers in real (uncertain) time?

Iñaki Bigatà Fages
Sales Executive

11:20 - 11:40

Navigating PSD2 compliance to drive conversion

Ivo do Amaral de Almeida
Senior Commercial Manager

11:20 - 11:40

The great leap of e-Commerce. Posicionamento CTT

Alberto Pimenta
Head of E-Commerce

11:40 - 12:00

Commerce Everywhere

 

Lara Marques
Customer Experience Account Executive

11:40 - 12:00

O Mundo é Omnichannel

Juan Vásquez
Regional Director Iberia

12:00 - 12:20

Leading the Digital experience

 

Rui Fonseca
Business Development Director, Portugal

12:00 - 12:20

O Regulamento Serviços Digitais – panorâmica das novas regras para o e-commerce

Gonçalo Machado Borges
Sócio

12:20 - 12:40

How a superior experience of Digital e2e financing can help to maximize the ticket size and increasing conversion rate

Miguel Mendes
Product, Client and Transformation Director

12:20 - 12:40

Customer Intelligence 360 - Customer Data Platform and beyond

Sofia Junqueiro
Customer Advisory Customer Intelligence Unit

João Canosa
Account Executive

12:40 - 13:00

How and why a major e-retailer launched its marketplace? The story of a collaboration between La Redoute & MANGOPAY.

Joana Mosa
Sales Executive Portugal

Nicolas Fournié
Country Manager Iberia

Vincent Cotte
Director Marketplace, Business Development & Outlet

12:40 - 13:00

LESS NOS PAGAMENTOS “3x 4x Oney a acelerar o e-commerce em Portugal”

Célia Horta-Nova
3x 4x Oney Business Line Manager

13:00 - 13:10

Quality data for business decision making

Oriol Barras
Country Manager Portugal

13:00 - 13:10

E-commerce: Ponte para Internacionalização

João Zorrinho
Key Account Manager


13:10 - 14:20

Lunch Break


14:20 - 18:00

1-to-1 Meetings (11 Slots)


18:00 - 19:00

Toast, Wishes & Virtual Cocktail

DAY 2 | APRIL 15th 

 

TRACK 1

 

09:30 - 10:15

Who Wants to be a Digital Champion? New 2021 edition game

Round table host: 

Alessandra Morsolini
Marketing Manager South Europe

 

TRACK 2

 

09:30 - 10:15

Faster, better, stronger: Building a solid CX strategy

Round table host: 

Albert Martorell
Sales Territory Manager Iberia

 

TRACK 3

 

09:30 - 10:15

Know your customer – que dados são relevantes para uma melhor experiência?

Round table host: 

Luís Graça
Senior Business Davelopment Manager

10:15 - 11:00

Staying alive in 2021

Round table host: 

Angelo da Silva
VP Sales

10:15 - 11:00

Sobre a Terra e sobre o Mar

Round table host: 

Hugo Leite
Business Developer

10:15 - 11:00

BNPL Effect: A powerful tool to boost sales and disrupt customer acquisition

Round table host: 

Veridiana Caldas
Head of Customer Acquisition and Partnerships

11:00 - 11:45

Build for speed: porque a agilidade é o novo imperativo do ecommerce pós-pandemia

Round table host: 

Allan Chung
Sales Director

11:00 - 11:45

Personalise Your Customer Experience - The Benefits of a First-Party Data Strategy

Round table host: 

Carmen San Emeterio
Regional Director Spain and Portugal

11:00 - 11:45

Fraude e contrafação no e-commerce: problemas, tendências e soluções

Round table host: 

Gonçalo Machado Borges
Sócio


11:45 - 12:00

Closing Session


14:00 - 19:00

Free Time to Schedule 1-to-1 Meetings

Contacts

info@ecommerceconnect.pt
+351 915 703 090
+351 917 148 562

Ed. Inovação II, 421, Taguspark
Lisboa, Portugal