08h00 - 09h30
Registration & Welcome Coffee
09h30 - 10h15
Welcome Session
João Leitão, Gonçalo Mendes and Vasco Moreira - E-Commerce Connect Organization Committee
10h15 - 11h15
Plenary Sessions SINTRA ROOM
Success Story - Adding Delivery of Orders to Parcel Shops in Venca's Online Shop
Fabien Leurent, General Manager, Mondial Relay
How to Grow your Business through Payments
Ivo do Amaral de Almeida, Senior Sales Manager, Checkout.com
More Leads, Less CPL
Álvaro Butragueño, Head os Sales Iberia & Global CRM Manager, Eulerian
How UX Analytics & AI are Helping Companies Improve Their Conversion Rates & Revenue: The case of Pepe Jeans
Loïc Mocellin, General Manager, Contentsquare & Noemi Sanchez, Conversion Rate Optimization Manager, Pepe Jeans
11h25 - 12h10
Parallel Sessions MONSERRATE ROOM
The Top 5 Customer Experience Trends in 2020
João Neves, Senior Account Executive, Zendesk
How Brownie Used Target2Sell Artificial Intelligence to Hyper-personalize Customer Experience and Boost Revenues
Johan Lambert, COO, Target2Sell & Chiara Castellani, E-Commerce Director, Brownie
Customer Experience as a Competitive Advantage for E-commerce
Marco Costa, General Manager EMEA, Talkdesk
11h25 - 12h10
Parallel Sessions PENA ROOM
REDUNIQ e a Evolução dos Pagamentos
Rui Ferreira, Gestor de Produto, Unicre
Let´s Talk about Innovation
Iñaki Bigatá, Sales Executive, Selligent
From Good to Great: How to Connect your Data to Connect you with your Customers
Carmen San Emeterio, Sales Director Spain and Portugal, Tealium
12h15 - 13h30
One-to-One Meetings - SINTRA ROOM
13h30 - 15h00
Lunch - Restaurante & Queluz Room
15h00 - 15h45
Parallel Sessions MONSERRATE ROOM
It's all about Content
Rute Sousa Vasco, CEO, Madremedia
E-Commerce in Portugal. Current State and Trends
Madalena Santo, Account Manager, Netquest
Transformação Digital - Uma nova Solução de E-Commerce
Miguel Mendes, Product, Client and Transformation Director, Santander Consumer
15h00 - 15h45
Parallel Sessions PENA ROOM
Startup Minute, by Startup Lisboa
Moderator: Miguel Fontes, Executive Director of Startup Lisboa
Startups: Diverge Sneakers, Wonda, Heel Tread and O'Benefício
E-Logistics Solutions
Carla Pereira, Marketing & Communication Manager, DPD
Aspetos de Proteção de Dados Pessoais e Marketing Online
Joana Mota, Uría Menéndez
