08h00 - 09h30

Registration & Welcome Coffee

09h30 - 10h15

Welcome Session

João Leitão, Gonçalo Mendes and Vasco Moreira - E-Commerce Connect Organization Committee

10h15 - 11h15

Plenary Sessions SINTRA ROOM

Success Story - Adding Delivery of Orders to Parcel Shops in Venca's Online Shop

Fabien Leurent, General Manager, Mondial Relay

How to Grow your Business through Payments

Ivo do Amaral de Almeida, Senior Sales Manager, Checkout.com

More Leads, Less CPL

Álvaro Butragueño, Head os Sales Iberia & Global CRM Manager, Eulerian

How UX Analytics & AI are Helping Companies Improve Their Conversion Rates & Revenue: The case of Pepe Jeans

Loïc Mocellin, General Manager, Contentsquare & Noemi Sanchez, Conversion Rate Optimization Manager, Pepe Jeans

11h25 - 12h10

Parallel Sessions MONSERRATE ROOM

The Top 5 Customer Experience Trends in 2020

João Neves, Senior Account Executive, Zendesk

How Brownie Used Target2Sell Artificial Intelligence to Hyper-personalize Customer Experience and Boost Revenues

Johan Lambert, COO, Target2Sell & Chiara Castellani, E-Commerce Director, Brownie

Customer Experience as a Competitive Advantage for E-commerce

Marco Costa, General Manager EMEA, Talkdesk

11h25 - 12h10

Parallel Sessions PENA ROOM

REDUNIQ e a Evolução dos Pagamentos

Rui Ferreira, Gestor de Produto, Unicre

Let´s Talk about Innovation

Iñaki Bigatá, Sales Executive, Selligent

From Good to Great: How to Connect your Data to Connect you with your Customers

Carmen San Emeterio, Sales Director Spain and Portugal, Tealium

12h15 - 13h30

One-to-One Meetings - SINTRA ROOM

13h30 - 15h00

Lunch - Restaurante & Queluz Room

15h00 - 15h45

Parallel Sessions MONSERRATE ROOM

It's all about Content

Rute Sousa Vasco, CEO, Madremedia

E-Commerce in Portugal. Current State and Trends

Madalena Santo, Account Manager, Netquest

Transformação Digital - Uma nova Solução de E-Commerce

Miguel Mendes, Product, Client and Transformation Director, Santander Consumer

15h00 - 15h45

Parallel Sessions PENA ROOM

Startup Minute, by Startup Lisboa

Moderator: Miguel Fontes, Executive Director of Startup Lisboa

Startups: Diverge Sneakers, Wonda, Heel Tread and O'Benefício

E-Logistics Solutions

Carla Pereira, Marketing & Communication Manager, DPD

Aspetos de Proteção de Dados Pessoais e Marketing Online

Joana Mota, Uría Menéndez

15h45 - 17h00

One-to-One Meetings - SINTRA ROOM

17h00 - 17h30


17h30 - 18h45

One-to-One Meetings - SINTRA ROOM

18h45 - 19h30

Hotel check-in and free time


Transfer to dinner venue


Dinner and Party


8h00 - 09h15

Breakfast & Hotel Check-out

09h15 - 09h55

Keynote Speaker - SINTRA ROOM
A Rainha das Métricas de E-Commerce que deves Otimizar e como fazê-lo

Rui Cunha, Co-founder, Fórmula XN

09h55 - 11h00

Plenary Sessions - SINTRA ROOM

E-Commerce – The Future of Payments is Today

Ricardo Chaves, Chief Commercial Officer, SIBS

Turning Window Shoppers into Effective Buyers. Use Payments to Increase Revenues

Eduardo Barreto, General Director, HiPay

Digital Transformation in Benfica

Nuno Silva, IT Manager, Sport Lisboa e Benfica

Evolving to Adobe Magento Commerce

André Romão, COO, Toogas & Santi Goicoechea, Territory Sales Executive, Magento, an Adobe Company

11h00 - 11h30


11h30 - 12h00

Parallel Sessions MONSERRATE ROOM

Increase your sales with Google

Fernando Ranieri, Industry Manager for Retail & Startups, Google

Customer Intelligence 360 - Create Relevant, Satisfying and Valuable Customer Experiences

Sofia Junqueiro, Customer Advisory in Customer Intelligence Unit, SAS

11h30 - 12h00

Parallel Sessions PENA ROOM

Apresentação do Programa Exportar Online da AICEP

Eduardo Henriques, Diretor Digital e Comunicação, AICEP

12h00 - 13h30

One-to-One Meetings - SINTRA ROOM

13h30 - 15h00

Lunch - Restaurant & Queluz Room



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